RETURNS, EXCHANGES & REFUND POLICY

Lucky Chuck® Returns, Exchanges & Refund Policy

We want you to love your Lucky Chuck Performance Boot Socks as much as we do! Whether you're shopping for cowboy boot socks, cowgirl boot socks, or your next favorite pair of Western socks, we're here to help if something isn't quite right.

Here's the short and sweet version!

  1. GET YOUR RETURN AUTHORIZATION NUMBER FIRST! Before sending anything back, email howdy@luckychuck.com to request a Return Authorization (RA) Number. ALL returns and exchanges MUST have an RA Number before being shipped to us.

  2. WRITE YOUR RA NUMBER ON THE BOX! Your RA Number MUST be clearly written on the outside of your shipping box AND on the paperwork inside your package. Returns sent without an RA Number may not be accepted.

  3. KEEP 'EM CLEAN! Returns must be unworn, unwashed, unused, and in new condition. If you make 'em yucky, don't do us like that!

  4. YOU HAVE 30 DAYS! Most new, unworn items can be returned within 30 days of delivery.

  5. TELL US WHO YOU ARE! Include your packing slip or a note with your order number, name, reason for returning, and your RA Number.

  6. REFUNDS TAKE 7 to 10 BUSINESS DAYS TO PROCESS once we receive your approved return. Your bank may need additional time to issue your refund.

  7. GOT A SOCK WARRANTY ISSUE? Head to our Lucky Chuck Warranty Claim page instead of using the regular return process.

RETURNS & EXCHANGES

Need to Return Your Lucky Chuck Socks?

No problem! But there's one important thing you need to do FIRST.

EMAIL US BEFORE YOU SHIP ANYTHING BACK!

All returns and exchanges require a Return Authorization (RA) Number issued by Lucky Chuck.

Email howdy@luckychuck.com with your name, order number, and reason for the return or exchange.

Our team will review your request and provide your RA Number and return instructions.

PLEASE NOTE: Returns or exchanges sent without prior authorization and an RA Number may not be accepted or processed.

We accept approved returns on most new, unworn, and unwashed items within 30 days of delivery for a full refund.

This includes eligible Lucky Chuck cowboy boot socks, cowgirl boot socks, and other products purchased from our website.

Items must be in new, unused condition.

How to Return or Exchange Your Order

STEP 1: REQUEST YOUR RA NUMBER

Email howdy@luckychuck.com before shipping your return.

Include your name, order number, and reason for returning or exchanging your items.

STEP 2: PACK YOUR ITEMS

Once you receive your RA Number, securely pack your unworn, unwashed items.

Include your original packing slip or a note with:

  • Your Return Authorization (RA) Number

  • Your full name

  • Your original order number

  • Your reason for returning or exchanging

STEP 3: WRITE YOUR RA NUMBER ON THE OUTSIDE OF THE BOX

This is IMPORTANT!

Your RA Number MUST be clearly written on the OUTSIDE of your shipping box AND included with the information INSIDE your package.

NO RA NUMBER? YOUR RETURN MAY NOT BE ACCEPTED OR PROCESSED.

STEP 4: SHIP YOUR RETURN

Send your authorized return to:

Lucky Chuck Returns & Exchanges
4177 FM 920
Weatherford, TX 76088

We recommend using a trackable shipping method, such as UPS or FedEx.

Lucky Chuck is not responsible for packages lost or damaged during return shipping.

Who Pays for Return Shipping?

If you're returning an item because you changed your mind or no longer need it, you're responsible for return shipping.

Did we mess up? We'll make it right!

If you received the wrong item or your order arrived defective due to our error, we'll cover the return shipping costs.

Please email howdy@luckychuck.com before sending anything back so we can help.

REFUNDS & PROCESSING TIMES

Once we receive your authorized return, please allow 7-10 business days for our team to process your refund.

Depending on shipping and your bank, the entire refund process may take up to four weeks.

Here's what to expect:

  • Return shipping: Approximately 5–10 business days.

  • Lucky Chuck processing: 7-10 business days after we receive your return.

  • Bank processing: Approximately 5–10 business days after we issue your refund.

Most refunds happen much faster!

GOT A PROBLEM WITH YOUR SOCKS? WE'VE GOT YOU COVERED!

Lucky Chuck Limited Lifetime Warranty

We built Lucky Chuck Performance Boot Socks to stay up, stay strong, and keep up with your lifestyle!

Our tall cowboy boot socks and cowgirl boot socks are made for long days in the saddle, at the ranch, in the arena, and everywhere your boots take you.

That's why we stand behind them with our Limited Lifetime Warranty.

If your Lucky Chuck socks have a quality issue or aren't holding up the way they should, please submit a warranty claim instead of a standard return.

START YOUR WARRANTY CLAIM HERE:

Lucky Chuck® Warranty Claim Form

Please follow the instructions on our warranty page for eligibility, coverage, and the claim process.

QUESTIONS? WE'RE HERE TO HELP!

Need help with a return, exchange, refund, or warranty claim?

Email our team at howdy@luckychuck.com.